The watches sold by MarcelloC-watches are genuine and warranted to the original owner to be free of defects in material and workmanship by the manufacturer (Marcello C.) for a period of two years from the date of purchase by the original owner. This warranty excludes damage or wear to the case including bezel and/or inlay, crystal, springbars, strap, bracelet and crown. The warranty pertains to normal use only and does not cover any damage due to accident, misuse, abuse, or negligence nor does it attend to products which have been opened, repaired or altered by other than Marcello C. authorized service. No warranty is made or implied for timekeeping and accuracy of mechanical watches. This warranty also requires you to have a watchmaker regularly check and confirm the water resistance of the watch prior to exposing it to water (e.g. swimming season, dive trip etc.) and the owner to make sure crowns and/or chronograph pushers are properly secured and screwed down. Normal wear and tear is not covered by warranty.
 

Manufacturer's Warranty

Marcello C. warrants to the original owner their watches against defects in material and workmanship under normal use and service for two years from the date of purchase by the original owner. Marcello C., at their option, shall repair or replace the defective parts covered by this warranty. No consequential damages are covered. This warranty does not cover any damage due to accident, misuse, abuse, or negligence nor does it attend to products that have been opened, repaired or altered by other than Marcello C. authorized service. Normal wear and tear is not covered by this warranty.

In the event your timepiece ever needs warranty service, please send the watch together with the original signed and dated warranty card and a copy of the original invoice, your complete name and address via a registered and insured method (preferably by traceable carrier and insured for full value) to the manufacturer:

Marcello C. Deutschland
c/o Marcell Kainz
Luciastr. 19
D-52146 Würselen
Germany

All watches being returned for repairs and service must be sent postage paid and fully insured! Marcello C. cannot be responsible for damage or loss during transit. Please make sure to fill out and include the "Certificate of Registration" of the United States Customs Service and get it signed/stamped by your local US customs office to avoid paying customs duties for the watch itself upon re-entry into the United States. Please declare the shipment in the customs form as "wristwatch, used, being sent to manufacturer for warranty service repair" and include a description of the defect/problem for the watchmaker in customer service.

Only if you have purchased your Marcello C. watch directly from us in the U.S., you may also use the MarcelloC-watches customer service department here in Minnesota to return your watch to the manufacturer in Germany for warranty services for you. If you did not purchase your watch directly from us, please contact your reseller.

Please note that only watches sold by us and our authorized Marcello C. resellers in the U.S. carry the manufacturers warranty! This means if you did not purchase your watch directly from us or an authorized reseller in the U.S., your watch is not covered by our warranty. Please make sure to check the reseller status prior to purchasing a Marcello C. timepiece from an unknown source or abroad. We simply can't help you if you did not purchase the watch from us and we did not handle the original import and customs duties.

Please contact us prior to sending us your watch! Only after you receive a Return Authorization from the customer service representative, please send the watch together with the original warranty card, a copy of the original invoice and your complete name and address via a registered and fully insured method (preferably by traceable carrier, signature required), clearly marked with the RMA number and postage pre-paid to:

MarcelloC-watches
Customer Service
1156 Lasnik Street
Erie, CO 80516
USA

Please note that we can not be responsible for potential damage or loss during shipment to us. We recommend to double box and use plenty of padding. Also, make sure to avoid mentioning the word "watch" or "watches" anywhere on the package, address label or paperwork. Please note that we may have to charge you for shipping & handling costs incurred when we have to send in your watch to the manufacturer in Germany and return it to you! Any cost associated with service or repair will have to be paid in full prior to getting the watch returned to you!